Xbox 360 Coffins Still Free and Available

Jason Wong • Mar 21, 2009 • Comments ()

It seems if it's not one thing wrong the Xbox 360, it's another. Now that reports of red-ringing have quieted down, 360 owners have to contend with this new E74 error. What's a guy to do but place the dreaded call to the horrendous customer service that is 1-800-My-Xbox.

Braving the long wait times and awful music, you finally reach your pal in India. You waste another 30 minutes going through the motions and assuring him you haven't forgotten how to turn on your system and no, you didn't forget to plug it in, either. Finally he believes your 360 is busted and you're ready to confirm your address to get your coffin. But then he lands the bomb. They'll send you the shipping label. But you have to scavenge your own empty box.

Wait a minute there! What happened to the free coffins Microsoft swore they'd provide? There are reports they no longer do. So what's the deal? Were customers being gypped? We don't know. That's where you come in. Let us know in the forums.

For those about to place a call, we've investigated and found out there are two existing options for disgruntled owners. According to a Microsoft spokesperson, customers have the choice of either:

(1) Printing an e-Label and slapping it on your own box, or

(2) Receiving a coffin from Microsoft in about five business days.

If your "friend" on the other line insists otherwise and gives you trouble about picking option 2, let him know "this policy is global, not region-specific."

Booyah!